The Senior Management of ROC HOTELS is aware that competitiveness in the sector depends on the level of service quality, an adequate infrastructure and adequate resources to achieve the satisfaction of our customers, employees, suppliers, public administration, shareholders, as well as compliance with legal requirements.
ROC HOTELS considers it essential that its activities are carried out with the appropriate level of quality, which is why it has developed and implemented a Quality Management System in accordance with the UNE-EN ISO 9001:2015 Standard.
Our business commitment consists of:
- To ensure the safety and satisfaction of our customers.
- Keeping customers informed, encouraging their cooperation.
- To provide attentive and friendly service.
- To be attentive to the risks, opportunities and changes that occur in the context of the business, adapting to the needs of the market.
- To generate a team of leaders who guide and train our human team.
- Maintain an appropriate working environment for the well-being of all.
- Train and empower the whole team to propose and provide solutions in work management.
- Promote awareness and communication to all employees and collaborators of the Organisation, achieving a high level of involvement and teamwork.
- Increase the autonomy of each team: self-inspection, self-control, polyvalence and integration in the various causes of the problems of the work groups.
- Demanding quality from suppliers and collaborators.
- Ensure compliance with the ISO 9001:2015 standard and current legislation and regulations.
- Establish annual objectives and targets to ensure continuous improvement of quality management.
- To carry out internal and external audits of the management system to verify that it is working correctly, contributing to the achievement of total quality.
Responsibility for the achievement of the Quality Policy is shared, its principles are periodically reviewed and will be communicated to all interested parties.
Quality is made by people and is everyone's responsibility. Only we can guarantee a bright future.