General booking and/or purchase conditions. Terms and conditions of contracting.

Through our online booking service, you are contracting a tourist accommodation reservation, a service subject to the following conditions:

These General Conditions, together with the other terms and conditions, establish the legal framework governing the contracting of hotel accommodation services through the website www.roc-hotels.com. This website belongs to PROMOTIONS DEVELOPMENTS ILLETAS SA, Tax ID: A07793466, Address: C/ Enric Alzamora, 6, 07002 - Palma de Mallorca - Balearic Islands, Phone: 971213090. Email: dpo@roc-hotels.com.

These conditions regulate the contractual terms for booking the services offered by the company through the website and the corresponding payment to be made by the Customer.

• A) The steps required to accept these General Conditions will be indicated on the website.
• B) The company will store these conditions electronically and they will be accessible at all times.
• C) The company provides technical means to identify and correct errors.
• D) The contracting language is Spanish.
• E) Booking is subject to the Legal Notice and specific conditions.
• F) These conditions comply with applicable legislation.
• G) Booking implies full acceptance of these conditions.
• H) All information will be stored by the company.
• I) By submitting personal data, the client consents to its processing.
• J) The client contracts accommodation services under these conditions.
• K) The establishment may modify these conditions.
• L) Each booking is subject to a specific cancellation policy.
• M) Modifications must be made through official channels.
• N) Promotions are not cumulative.
• O) Discounts do not apply to ongoing stays.
• P) Payment and cancellation depend on the selected rate.
• Q) Minors require written authorization. Download form
• R) Pets are generally not allowed.
• S) Unforeseen situations will be resolved according to regulations.
• T) Apartments described on roc-hotels.com are NOT part of the renovated inventory. They remain in their original condition and are marketed as an independent product. Images are for reference only.

I.- SELLER IDENTITY

The seller is Promotions Developments Illetas, S.A., a company providing hotel accommodation services.

II.- PURPOSE OF CONDITIONS

1. These conditions regulate the sale/reservation of services through the website.
2. The company offers hotel booking services.
3. Prices are those shown on the website.
4. Technical requirements are the user's responsibility.
5. The user must follow all instructions on the website.
6. Service availability cannot always be guaranteed.

III.- BOOKING PROCEDURE

Booking is completed by selecting accommodation and accepting conditions.

IV.- CANCELLATION INSURANCE

Personal data may be shared with FLEXMYROOM INSURETECH for insurance purposes.

V.- STAY CONDITIONS

• A) Check-in/out times are indicated on the website.
• B) Reservations are valid until 23:59 on arrival day.
• C) Changes must be communicated in advance.
• D) Modifications are subject to availability.
• E) Early departure may incur penalties.
• F) The establishment reserves the right of admission.
• G) Unforeseen situations will be resolved according to regulations.