Quality policy

The Senior Management of ROC HOTELS is aware that competitiveness in the sector depends on the level of service quality, adequate infrastructure, and appropriate resources that allow us to achieve the satisfaction of our clients, employees, suppliers, public administration, shareholders, as well as compliance with legal requirements.

ROC HOTELS considers it essential that its activities are carried out with the appropriate level of quality, therefore it commits to:

Strategy:

• Ensure that our mission, vision, values, policy, and objectives are known and effectively applied by our entire team.
• Analyze the context by adapting to market needs.

Clients:

• Ensure the safety and satisfaction of our clients. Build loyalty.
• Listen and identify needs, exceeding their expectations.
• Provide empathetic service: friendly and personalized.

Staff / Human Team:

• Maintain a proper work environment for everyone's well-being.
• Develop a team of leaders who guide and train our human team.
• Develop talent, train, and continuously educate our team.
• Promote internal awareness to achieve high engagement and teamwork.

Suppliers:

• Maintain mutually beneficial relationships.
• Demand quality from suppliers and collaborators.

Regulations:

• Ensure compliance with current legislation and regulations.

Quality and Continuous Improvement:

• Set annual objectives and goals to ensure continuous quality improvement.
• Implement procedures and monitor them internally and externally (audits).
• Analyze results through our indicators and establish corrective actions.
• Adapt, innovate, and improve.

Sustainability:

• Ensure sustainable development, minimizing potential negative impacts on the environment.
• Support local products and the circular economy.
• Reuse, reduce, and recycle waste to the maximum extent possible.