On 11/19/19 we rented a room 409 in Roc- arena doradas for one day and night and in process of us checking in and waiting for our room we lost a 300.00 JBL speaker we reported within 1 hr or less. Then they called us that night stating they found it we go to reception and it was our JBL speaker. So we took it then couple hours pass and then front desk called stating that a Russian Heard the front desk found a lost a speaker that same brand as ours but he in the other hand never reported it lost . We bring the speaker the man claiming stated it’s his but when we told him to connect he was not able to. I was trying to pull out my cell phone out my back pocket and a Russian women grabbed my arm and jerked it away they where getting aggressive with us. We left speaker until front desk could figure out who it was. We told front desk to check the camera because when we checked in my husband was holding the speaker. They stated they will check. In the morning before checking out we try to reclaim our speaker and they could not resolve anything the cameras in that hotel does not work. They waisted our time and gave us the run around asked if we wanted to call the police but we where running out of time. We had a taxi driver that we already rented waiting for us. The hotel kept our 300 dollars JBL speaker that we will never get back and through out all this we where showing them the charger of speaker that had name brand JBL on it and nothing. Horrible service we lost money and time that we will never get back.

Ein gelungener Urlaub

Renoviertes Hotel mit kleinen, modernen Zimmern und sehr freundlichem Personal. Das Essen ist gut und die Auswahl sehr reichhaltig. Die Cocktails an der Bar sind dafür unterirdisch schlecht & verwässert (trotz HP statt AI). Die Anlage haben wir nicht genutzt, alles sah aber sehr sauber und gepflegt aus.

Stayed at this amazing hotel for six nights at the beginning of November, the check in was so easy made by a lovely guy who told us all what we needed to know.Thank you.The hotel is very friendly with wonderful staff and smiling faces,it’s spotlessly clean and has everything to make your stay great.The location is fantastic a stones throw away from one of the most beautful beaches we have been to,with lovely shops and local people.The food is amazing we were on half board so much choice and fantastic quality and very happy chefs always smiling.We had a lovely time at this hotel and would love to thank each and everyone of your fantastic staff.We will definitely be back very soon.xx

Wir wurden sehr nett empfangen. Die Zimmer sind sauber und werden täglich gereinigt. Das Essen ist super, abwechslungsreich und schmackhaft. Abends gab es einen Aperitif zum Einlass. Toller Service. Für jeden ist etwas leckeres dabei. Sogar Schokobrunnen.