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Hotel Roc Arenas Doradas, Varadero

Autopista Varadero Km. 12, Varadero
Pareja· Canada,

Good afternoon (Buenas tardes) Mr/Mrs, I was in the hotel Cuba, Varadero Arenas Dorada last week with my husband. We are a young couple in our early 20’s it was our first trip in our life. Nice resort and room service. Unfortunately the waiters in the dinning area will not provide basic service in the dinning area. If we do not leave a tip they expect tips for every single drink and meal. The dinning waiters talk amongs each other because we were ignore at every dining service. I agree on tipping if the service is excellent. We are young work hard in on a budget. Por favor Sr Manager, investige talves Esto esta pasando con otro jovenes que estancia de paseo. Que Pena porque el lugar es tan bonito, las buenas personas in el hotel pagan por los ambiciosos que quieren free dinero sin travajar con esfuersos. This was a horrible experience. Unfortunately will not recommend this hotel, or will come again.

Familia· Costa Rica,

El check in, un completo desastre, nos parece que el proceso es muy lento e ineficiente, además todas las señoras que atendían en la recepción tienen un mal trato hacia el huésped. A excepción de un joven llamado Santi que intentaba ayudar muy amablemente, una vez dentro del hotel todos los servicios del personal fueron excelentes (especialmente en el restaurante El Escarpe, Eduardo y Adalys) Su gran debilidad la recepción que es la carta de presentación del hotel.

Familia· Russia,

Good day! Firstly about good: generally hotel is nice. Territory is a big advantage of this place, everything is clean, entertainment is perfect, food and beverages are also various and good enough (except fresh juices which too much mixed with the water). Staff is mostly nice and friendly except some personnel from Piano bar and customer service representative Joly. Now not good: our perfect rest was almost spoiled due to stolen towel. We left it for a few hours on the beach (as everybody do) and upon come back we didn't find it. It also happened because of big problem in this hotel with the loungers. If you will delay somewhere for a while you will search with your kids for available loungers really long time. A few times I moved loungers from the beach to swimming pool! The worst in situation with stolen towel is that customer service representative Joly was really unfriendly and didn't even try to solve this problem. Instead of bringing the excuses and giving a new towel she just made us guilty. Seems like only nice and respected people from Canada and Europe have a rest here. In this case I almost sure that someone from personnel could stole our towel. Very easy and nice business! So therefore they didn't steel the towel they stole my 10 cuc. Maybe for somebody its not a big deal but for me not. It's a big shame for such a nice hotel! As a conclusion you lost new possible customers (not only us) only due to this disgusting situation. For the 10 cuc)) Good job! Go ahead!

Pareja· Canada,

Sailing staff were very unfriendly and did not want to interact with guests.

Grupos de amigos· Argentina,

Exelente servicio y disposicion por parte de los empleados. Quisiera destacar a los empleados del Snack Bar RRuddy Areley y Jesus quienes siempre atendian con una sonrisa y buena disposicion, tambien queria destacar a los trabajadores del aquabar "Lo Cocos" que tambien preparaban exelentes tragos, en especial a la señora Daisy quien siempre atendia con una gran actitud. Mi recomendacion para el futuro es dejar en cada baño de habitacion, un trapo de piso para secar el baño, si bien, las señoras de limpieza dejan el piso hecho una maravilla, yo personalmente, cuando somos varios los que nos bañamos, el baño quedaba mojado por la noche y a la noche la señora no podia acercarse a limpiar por obvia razon, por eso me gustaria que dejen un trapo de piso, para que lo use el que quiera. En fin, Exelente servicio, la pase muy bien.

Pareja· Canada,

Excelente servicio.

8.5 Excelente 33 Acerca de las opiniones
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