Hotel Roc Marbella Park ★★★★

Estoy un poco disgustada porque a pesar de que tiene una gran variedad de animaciones y juegos, la comida no estaba buena y había poca variedad para elegir.

Unas vacaciones en familia espectaculares!!!!! Nunca escribo comentarios, pero esta vez tenia que hacerlo porque el trato que hemos recibido ha sido exquisito por parte de TODO el personal del hotel, por lo que no queria dejar de pasar la oportunidad de dejar por escrito mi enhorabuena a todos y todas los trabajadores y trabajadoras y decirles que mil gracias por todo!!!!! Las instalaciones exteriores geniales, el todo incluido fantastico, siempre reponiendo, la comida en el salón riquisima y siempre variada....en definitiva volveria sin dudarlo!!!!! La unica pega es que en el edificio principal solo hay un ascensor y es un poco lento, pero por decir algo negativo, he vuelto encantada de mis vacaciones!!!! Gracias y enhorabuena al equipo!!!!Besos.

After a vacation here last year, we decided to come back again for two weeks. And we were not disappointed. Good standard airconditioned rooms, not the most luxious but clean and more than well enough for it's price. Good beds, cleaned and new towels daily if you want to. Location is ok, not to much happening in it's near surroundings, supermarkets, pharmacy and little shops and restaurants in walking distance. Larger cities easy to reach by bus, which stops almost before the entrance. Cheap, and within half in hour in Marbella or Fuerengirola. We had an All Inclusive service, which was great. For us the food was good, Plenty to choose from, and a changing theme daily (Asian, Spanish etc). All serivces Breakfast , (warm)lunch and diner are good. At the pool bar, there some cold and warm snacks, as these are kept in covered chafing dishes, it's not Michelin quality, but more than well enough to get some if you like a hamburger, nuggets, corden bleu or sandwhich. What stands out is the staff and service. Superfriendly. And an animation team which does excelent in entertaining, both old and young, during both day and evening. Once again we really enjoyed our stay, and we would definitly advise people to go. Big special thanks you to Marbela Park staff. From reception, to cleaning to restaurant/bar and animation.

El hotel tiene muchas alternativas de entretenimiento (piscina, deportes, juegos, actuaciones). El equipo de animación excelente y todos sus miembros son muy agradables, no te aburres en ningún momento.

I would not recommend Hotel Roc Marbella Park for anyone. The reviews online seemed to be great and the price was very affordable. But upon arriving we were disappointed and put off pretty quickly. We checked in and immediately it seemed things weren’t going to be convenient. We were hungry and wanted to eat at the pool bar/snack house. In order to get food you needed to buy vouchers at the front desk. They said we couldn’t charge anything to the room. The food available was gross looking hamburgers and hot dogs that wasn’t even really fit for a dog. We also bought drink vouchers but you could only get their drink of the day at the time. So basically a waste as we weren’t really interested. We then wanted to go into the pool and the front desk would only provide towels with a 10€ deposit PER towel. Again, could not charge this to the room. The pool was actually nice and had slides to go down. But the walk ways around the pool were covered in bird shit splattered everywhere. Later we then went to the buffet dinner which left a lot to be desired. The beer and wine on tap at least dulled our taste buds a bit to make the food bearable. There weren’t many child friendly options either. Everything seemed to have been frozen and reheated. We then returned to our room and promptly passed out. I woke the following morning and there were a few ants on the bed. It being Spain I flicked them off and hoped those were the only ones. That wasn’t the case as I then found a line of them going around the room. This room itself though wasn’t even very comfortable. It was all tile with no type of rug. There was no coffee maker or kettle either. The beds moved and slid across the floor with the slightest touch. Nothing about the room screamed rest and relaxation for a vacation. My daughter and I then went to the buffet breakfast included hoping for better food than from the prior evening. We were even more disappointed and left hungry. The eggs were gritty and plasticky feeling, the hard boiled eggs were insanely over cooked with grey/greenish yolks and the pancakes that the lady was attempting to make were butchered and paper thin. All the fruit had clearly been frozen. They were hard and lacked flavor. And the croissants looked like they had been bought in a bag from a grocery store and then smashed by every can of food they had. My daughter and I barely ate and needed to go back to our room to make sandwiches that we had brought ourselves. The hotel also advertised a kids club and spa. The kids club seemed non existent and the spa we didn’t utilize. From appearances it looked like the kind you’d get a cheap coupon for from Groupon with a happy ending in fine print or from someone in a back alley selling shady tickets. I later went to shower. Big mistake. It soaked everything in the bathroom and flooded all over the floor. By then I was just over being in the hotel and extremely disappointed in it. It had good reviews and decent pictures online but everything seemed a hassle and not relaxing or convenient at all. I went to the front desk and asked about cancellation policies. I told them about the ants and flooded bathroom. They advised me since it was an hour past check out that they would still charge me for the entire day but would at least refund me for the following day. However I needed to go through Booking.com to change the dates even though I had paid the hotel directly upon arrival. The website wasn’t working for me but at least they called for me. They didn’t seem to be concerned about losing business or wanting to offer accommodations. We promptly packed up and headed to another hotel 25 min away to salvage what was left of our short vacation. We will not be returning and will advise anyone else to not go as well.