Our compromise to you
working to be reunited
Because the safety of our clients and employees is our highest priority Roc hotels has created a committee made up of experts and advised by the best health security companies. We are implementing all the necessary measures to prepare our return, maintaining our quality standards so that you enjoy your stay.
Our guide to measures implemented to deal with COVID-19 will be constantly revised, adapting quickly to any necessary changes.
All Roc hotels staff have received training in preventive measures against Covid19 and are equipped with personal protective equipment. All hotels have a specific cleaning and disinfection protocol established and controlled by a certified external company. One of them, Biolinea, includes Dr, Crespi, whose wide and reknown experience of Dr Crespi has been recognized by the WHO.
We have redesigned the spaces in all public areas to guarantee the social distancing recommended by the WHO. Readjustments in the check-in / check-out procedures will guarantee the minimum necessary contact. For this we will facilitate the pre check in before arrival. We have created an App that will allow you to check in, make reservations for public areas (restaurants, sunbeds, gyms, spas, mini club etc.), request room service, consult a guide to good practices and information on all the hotel services.
If you need more information about your reservation you can contact us at +34 971 214 234 (from 9.00H – 14.00H).However, given the current situation we suggest that you contact us via email - firstname.lastname@example.org. All requests will be answered as soon as possible.