Hotel Roc Arenas Doradas ★★★★

A nuestra llegada pésima atención, llegamos antes de las 3:00 pm, recibimiento, una larga cola de clientes de todas las edades hasta con niños muy pequeños en la calle, el Check-in después de las 3:00, nuestra entrada 4:30 pm, aunque te quejes no pasa nada. Le decían a los clientes que si querían hacer Check-in anticipado debían pagar 250 por hora, en otros hoteles siempre he visto que el Check-in anticipado es antes de las 12, no a las 2:00 pm. La atención de carpeta muy buena pero demorada. Si mi contrato dice que mi entrada es a las 4:00 pm, porqué se viola esto? La habitación muy limpia, aunque el hotel necesita mantenimiento. Las ofertas de alimentos muy flojas, no es lo que se espera de un hotel 4 estrellas, en el buffet poquísima variedad y mala elaboración, las pizzas que ofertanban con cero calidad, el personal muy bueno con alguna excepción, el restaurante de la playa muy bueno, ahí sí tenían calidad las comidas, la cafetería de la piscina solo pan con jamón, queso y chorizo. Bebidas muy bien elaboradas, he ido a varios hoteles en varadero de distintas categorías y en este me sorprendió la buena preparación de los tragos, felicitaciones. Sabemos por la situación que atraviesa nuestro país, pero el hotel está bastante caro en los últimos tiempos, no se corresponde la calidad con el precio, ni con las estrellas. Fuimos por dos noches, solo pudimos reservar para un especializado aun existiendo capacidad, esto no se aclara en ninguna página del hotel. ¿Por qué si el hotel es todo incluido en el especializado solo se permiten dos platos? Lo peor fué el último día, cuando entregamos la habitación a las 12 nos dieron un ticket para el almuerzo y nos retiraron la manilla no podías pasar ni a la piscina, ni nos permitieron almorzar en el restaurante de la playa, algo que me disgustó mucho ya que debo tener derecho de almorzar donde quiera, parece que le están haciendo un favor al cliente. Cuando uno reserva el transporte la recogida es a las 4, en el contrato con las agencia de venta dice que entregas la habitación a las 12, pero disfrutas la instalación hasta la recogida, esto no sucedió y nuevamente ofrecían a los clientes pagar $250 por hora para disfrutar unas horitas más. No le recomiendo este hotel a nadie, muchos malos ratos.

Muy buen servicio la verdad que el hotel me encanto, la comida exquisita y el servicio excepcional. Quisiera volver a repetir mi visita.

Mon hotel préféré à cuba côté qualité prix et la bouffe ...rien à dire c'est excellent et beaucoup de choix par rapport à certain autres que je connais. Les employés sont très gentils et respectables, le lieux avec les petits bungalos et les jardins pour aller jusqu'au long pont en bois pour voir enfin l'océan...C'EST MAGNIFIQUE! Je m'organise pour y retourner bientôt, cela fera 3 fois que j'y vais ! merci à toute votre équipe, mes vacances sont toujours extraordinaire chez vous... gracias por todo y viva Cubas !

Mi esposo y yo decidimos pasar nuestra luna de miel en este hotel y quedamos sorprendidos ante la amabilidad y atención esmerada de sus trabajadores. Excelente servicio, inmejorable trato. Habitación impecable. Decoración y ambientes muy bien decorados...5 estrellas para este hotel. Sin dudas volveremos!!!

I will start with Roc plus Pros and very happy we did this and especially online when did booking because alot cheaper then doing when you get there. Paid 50$ each extra for entire stay as if you do it there you must pay 50$ a/day and the only difference is your fridge is filled daily with beer and juices. Not worth the price as we were told by a couple who did not buy roc plus and when got there they did not like their room and went to front desk to get upgrade and this what they paid for roc plus. We went to front desk manager to find out why our fridge was empy and theirs was full and this is what they explained to us. Rather have an empty fridge then to pay this amount. 1. Reserved area at beach was great but needs to be little bit more bigger. 2. Got late check out for 4pm as our bus was only arriving at 5pm. Thank you very much front desk for this as they were very patient with us as we were with them as we had to go there alot daily due to our safe key card was not working alot until finally they got maintenece there to change the batteries and after all was fine. So I guess this why they gave us 4pm and also roc plus you are supposed to get late check out only if available. 3. Reserved area at main buffet was great as well as the service. We always tipped her daily and she kept our wine filled. 4. Newly renovated rooms in bldg 3 and 4 and was central to everything. Just request front rooms as the back rooms when on your balcony has loud constant noise and smell from hotel next door. Next time we go will ask for second floor and front. 5. Get to reserve as many restaurants as you want if available. The Italian was the best then Natura, Beachfront but not the steakhouse. 6. Got a free bottle of rum in each room. ( we put our two kids in other room 16 & 18yr ) and daily large water bottle. 7. Only 1 hour free wi -fi in lobby for entire 7 day stay. If want extra 1 CUC per hour Non roc plus good reviews. 1. Beach bar service was great. Tip them for first drink at beach then for last drink. 2. Pool bar service was also great. 3. Beach restaurant for lunch BBQ was great and service. 4. Pool restaurant good also for lunch and service. 5. Front desk service also was great always. 6. Cigar store lady always helpful when purchased items. 7. Coffee place is great coffee but need two workers there as service is slow. 8. Main buffet sevice and food was good and the egg omlets are great at breakfast and at supper the spaghetti guy is great how he cooks it. Tip him and the egg guy/waitress once in awhile and you will get good service. 9. The guys at snorkeling by the beach was a fun event with them and my family. 20$ CUC each and fun ride there and back and the snorkeling was fun also. 10. Pool was good and poolside shaded areas plus played sometimes with my son ping pong. 11. Maid cleaned room well. 12. Service manager was a nice guy and his english was good. 13. Grounds nice and clean. Improvements that should be done to make a better stay. 1. Roc plus should get safe for free not 2$ CUC a/day. 2. Roc plus area at beach should be a bit larger. 3. Security should check once in awhile who is in the roc plus area and if they have the wrong band colour on their wrists to tell them to leave the area as they do not belong there as we paid for this area not them. Only seen this done once through my whole 6 days at the beach. 4. Life guard should be on his high chair to watch everyone in the water and not sitting in the back in the shade were he cannot see any one drowning and not to be selling his friends car trips to the hotel people on the baech. 5. Hot tub by pool should be heated not cold. 6. Pool Female bathrooms need doors and beach front male bathroom doors need to be able to lock them. All the bathrooms pool and beachfront should have soap in them and cleaned more often. 7. Bathroom floors in the newly renovated rooms in bldg 3 & 4 need to fixed as they are very dangerous as they are very slippery and I almost slipped twice after taking shower. Talked to many roc plus people and they all had the same problem. The showers work very well and rain shower is great. Problem is all the water from your shower goes on the shower floor beside the floor tub and the main floor in the bathroom. Need to glue down a small rubber strip on the floor were the opening door is or something else. Used alot of towels to soak up water on floor daily. 8. Do not be so cheap with toilette paper in the rooms. Only had one a day and there was a place for another one. Overall had a great stay. Gracias